Support
Stuck on something? Most answers are below. If not, email us and a real person will get back to you, usually within two business days.
Common Questions
How do I remove ads?
Buy the Lifetime Ticket inside the game. It is a one-time purchase, not a subscription, and it removes ads.
I bought the Lifetime Ticket but ads are showing.
The Lifetime Ticket is linked to the Apple Account you used to buy it. To restore it, sign in to that same Apple Account on your iPhone, open Transit Jam, and choose Restore Purchases. Restoring does not charge you again. If the ticket still does not show after that, email us with the date you bought it and your iPhone model.
Can I get a refund?
Apple handles all App Store payments, so refunds go through them. You can request one at reportaproblem.apple.com.
Where is my progress saved?
Your progress is saved on your iPhone. Deleting the app will also delete your saved progress, so keep that in mind before reinstalling.
I found a bug.
Thank you for telling us. Please email us with your iPhone model, your iOS version, the level you were on, and what happened. A screenshot or screen recording helps a lot.
How do I join the beta?
Email us with the subject line "Transit Jam beta" and we will send you a TestFlight invite as spots open up.
Contact
Little Ghost Labs
support@littleghostlabs.com